Refund policy

We operate under a 14-day return policy, meaning you have 14 days from receiving your item to request a return. To qualify for a return, your item must remain in its original condition – unworn or unused, with all tags intact, and in its original packaging. Additionally, you'll need to provide the receipt or proof of purchase.

To initiate a return, please contact us at harmony@hmoneyfactory.com. If your return request is accepted, we'll furnish you with a return shipping label along with detailed instructions on how and where to send the package. Please note that we cannot accept items sent back without prior authorization.

For any queries regarding returns, feel free to reach out to us at harmony@hmoneyfactory.com.

Damages and Issues: Upon receiving your order, please inspect it promptly. If you identify any defects, damages, or receive an incorrect item, please notify us immediately so we can address the issue accordingly.

Exceptions/Non-Returnable Items: Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (e.g., special orders or personalized items), and personal care goods (e.g., beauty products). Additionally, we do not accept returns for hazardous materials, flammable liquids, or gases. Should you have concerns about a specific item, please get in touch with us.

Regrettably, we cannot process returns for sale items or gift cards.

Exchanges: Should you wish to exchange an item, the most efficient method is to return the original item and make a separate purchase for the new item once the return is processed.

Made-to-Order Items: Please note that made-to-order items are only eligible for alterations upon return; no refunds will be issued.

European Union 14-Day Cooling Off Period: If your merchandise is being shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. The same conditions apply: the item must be unworn or unused, with tags, and in its original packaging, and you'll need to provide proof of purchase.

Refunds: Once we've received and inspected your return, we'll inform you of the refund status. If approved, the refund will be processed automatically to your original payment method within 10 business days. Please note that your bank or credit card company may require additional processing time.

If more than 15 business days have passed since we approved your return, please contact us at harmony@hmoneyfactory.com.